Delivery Frequently Asked Questions

Can I track my delivery?

If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available.

Do you offer a nominated day or guaranteed Saturday service?

We understand how important it is to receive your order quickly but currently we do not offer a nominated delivery or Guaranteed Saturday service.

Has my order been dispatched?

We will always email you to let you know when your order has been dispatched
Please login to My Account and click on view my order to see the latest information we have.

When will I receive my order?

Most of our UK orders arrive within 2-5 working days, or sooner if you have opted for express or next working day delivery. It is recommended to allow extra time for your order to arrive during bank and public holiday as orders are delayed during this period.
To check the status and estimated arrival date of your order, please login to My Account and view My Recent Orders for the most up to date information available.

If your order has been dispatched and you haven’t received it, and it is past its estimated delivery date please email support@bollybeauty.co.uk

About International Delivery

Depending on where you live, there may be a customs charge upon entry to the country. Additional
charges for customs clearance must be paid by the recipient. Please contact our
customer service team if you require any further information on delivery to your country.